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fly88's Commitment

Fly88 | Play with Healthy and Responsibly

The most enjoyable entertainment is entertainment that stays within your control. fly88 provides a range of tools and resources to help every member enjoy a positive, safe, and responsible gaming experience — because your well-being matters more than any win.

Self-Control Tools Time & Deposit Limits Cooling Off 24/7 Support
Important Reminder

Gambling and online gaming are for entertainment purposes only. Do not play with money you cannot afford to lose. If you feel that gaming has started to affect your daily life, please use the self-control tools provided by fly88 or contact our support team immediately.

Self-Control Tools
Feature Responsible Gaming fly88

Fly88 has six self-control tools built directly into the platform — all configurable from your account without needing to contact anyone.

Deposit Limit

Set a daily, weekly, or monthly deposit limit on your account. Once set, the limit takes effect immediately and can only be reduced right away — increasing the limit requires a 72-hour waiting period.

Instantly Active
Loss Limit

Limit the total amount you are allowed to lose within a set period. Once the loss limit is reached, your account will be automatically blocked from placing any new wagers until the period ends.

Automatic Protection
Session Time Limit

Set a maximum duration for each gaming session. fly88 will send an alert 10 minutes before your time limit is reached, and will automatically end the session once the limit is met.

Alert Notifications
Cooling Off

Need a short break? Activate a cooling-off period of 24 hours, 48 hours, one week, or one month. During this time, you will not be able to log in or place any bets.

1-Click Activate
Self-Exclusion

For more serious cases, you can activate long-term self-exclusion for 6 months, 1 year, or permanently. During this period, your account will be fully closed.

Full Protection
Account Activity Review

Access a full record of your gaming history, deposits, withdrawals, and time spent on the platform — directly from your account dashboard at any time.

Full Transparency
Recognise the Signs
Signs Problem Gaming

Most people experiencing gambling problems do not realise it in the early stages. Learn to recognise these signs in yourself or someone you care about.

If you recognise yourself in 3 or more of the following signs...

...that is an important signal to pause and make use of fly88's self-control tools. Don't wait until things get worse — acting early is always easier.

1
Chasing Losses

Feeling compelled to keep playing to "get back to even" after a loss — commonly known as chasing losses.

2
Hiding Gaming Activity

Feeling the need to hide gaming activity or wagering amounts from family members.

3
Failing to Honour Your Own Limits

Repeatedly promising to stop or cut back on playing time, but failing to follow through.

4
Borrowing Money to Play

Using borrowed money, credit cards, or emergency savings to fund gaming activities.

5
Neglecting Responsibilities

Work, family, or daily responsibilities start to be neglected due to too much time spent gaming.

6
Significant Emotional Changes

Feeling anxious, irritable, or distressed when unable to play, or when attempts to stop have failed.

How to Activate
Simple Steps to Setting Limits You

All fly88 self-control tools are accessible directly from within your account — no waiting or contacting customer support required for basic controls.

1
Log In to Your fly88 Account

Visit fly88.nz or open the fly88 app and log in to your account using your username and password. Biometric authentication is also available via the mobile app.

2
Go to Account Settings

Click the profile icon in the top right corner, then select "Settings" or "Responsible Gaming Controls" from the menu that appears.

3
Choose Your Preferred Control Tool

You will see a full list of self-control tools — deposit limits, loss limits, session time limits, self-break, and self-exclusion. Choose the tool that best suits your needs.

4
Set Parameters and Confirm

Enter the limit or period you want, then confirm by clicking "Save Limit". Stricter limits take effect immediately, while limit increases require a 72-hour waiting period.

5
Receive Email Confirmation

Fly88 will send a confirmation email to your registered email address for every self-exclusion change you make. Keep this email as a record of the changes.

Self-Assessment
Ask Yourself Yourself

Answer the following questions honestly. This is not a test — there are no right or wrong answers. The purpose is to help you assess your relationship with online gaming activity.

If you find yourself answering "Yes" to three or more questions, we encourage you to speak with the fly88 support team or activate one of the self-control tools we provide.

Q1

Have you ever played longer than you originally planned?

Q2

Have you ever felt the urge to keep playing in order to win back money you had lost?

Q3

Has gaming ever caused financial, relationship, or work-related problems for you?

Q4

Have you ever lied to family or friends about how much time or money you have spent on gaming?

Q5

Do you play to escape stress, boredom, or uncomfortable feelings?

Q6

Have you ever felt like you could not control how long or how often you play?

Responsible Gaming — More Than Just a Slogan at fly88

Many online entertainment platforms place the phrase "responsible gaming" at the bottom of their website as a mere formality. At fly88, our approach is different — we integrate responsible gaming principles into every aspect of the platform, from interface design to the way we communicate with members.

This is not something we do out of obligation. We do it because we believe a great entertainment platform must genuinely care about the well-being of its users — not only when they are winning, but also when they may need help.

What Is Responsible Gaming?

Responsible gaming means enjoying betting and online gaming as entertainment — by setting clear limits, understanding the risks involved, and maintaining a healthy balance between play time and other areas of your life.

It does not mean you cannot win big, or that every gaming session must be short. It means you play with a clear goal, a set budget, and full awareness that every wager carries the risk of losing money.

Core Principles of Smart Play

  • Set a budget before you play — decide how much you are willing to spend and stick strictly to that limit.
  • Treat money wagered as the cost of entertainment — just as you would pay to watch a movie or enjoy dinner at a fine restaurant.
  • Don't play when you are emotionally unstable — work stress, family issues, or grief are not a good time to make financial decisions.
  • Take regular breaks — get up, stretch, and spend time with family between gaming sessions.
  • Don't try to chase your losses — chasing losses with bigger bets almost always leads to even greater losses.
  • Make sure gaming does not interfere with your daily responsibilities — work, family, and financial responsibilities should always come first.

Child and Youth Protection

Fly88 takes seriously its responsibility to ensure our platform is not accessed by individuals under the age of 18. All account registrations require identity verification, and we use multiple technical methods to detect registration attempts by minors.

If you share a device with younger family members, we recommend always logging out of your fly88 account after each session and securing your account with biometric verification or a strong password.

Remember — You Are Not Alone

If you or someone you care about is struggling with gaming habits, seeking help is a sign of strength — not weakness. The fly88 support team is ready to listen and help you find the right way forward, without any judgment.

Fly88 Team Support

The fly88 support team is specially trained to handle responsible gaming inquiries with empathy and professionalism. If you'd like to discuss your concerns, need help activating self-control tools, or simply want someone to talk to, we're available via live chat 24/7 within the platform.

Your Control Tools
Related Pages
Contact Support

If you need immediate assistance related to responsible gaming, our team is available 24/7 via in-app live chat or email.

Live Chat — 24/7 in App
FAQ
Frequently Asked Questions about Responsible Gaming

Yes, all self-control tools including deposit limits can be activated directly from your account settings without needing to contact customer support. Go to "Account Settings" then select "Responsible Gaming Controls" — the process takes less than two minutes and takes effect immediately.

Under fly88's responsible gaming policy, deposit limit reductions take effect immediately — this is for your protection. However, increasing your deposit limit requires a mandatory 72-hour waiting period after the request is submitted. This waiting period is intentional, giving members time for reflection.

Cooling Off is a temporary break period ranging from 24 hours to one month — suited for those who feel they need a short pause. Once the period ends, your account will be automatically reactivated. Self-Exclusion is a more serious long-term option (6 months, 1 year, or permanent) — your account will be fully closed and you will not be able to re-register until the period expires.

Yes. When you activate self-exclusion, fly88 will process any remaining balance in your account to your registered payment method. You will not lose your funds — your account is only blocked from gaming activity, not from withdrawing your balance. To request a withdrawal during self-exclusion, contact our support team via email.

No. If you have activated self-exclusion, fly88 will block any attempt to register a new account using the same information. Our system detects such attempts based on your name, MyKad number, phone number, and registered bank details. fly88 takes this obligation seriously as part of our commitment to responsible gaming.

If you are concerned about a family member, the best approach is to have an open, non-judgmental conversation. Encourage them to activate fly88's self-control tools, or offer to accompany them in speaking with our support team. The fly88 support team can also provide guidance to family members who want to understand the best way to help a loved one.
Play Smart

Enjoy fly88 with Fully Responsible

The best entertainment is entertainment that stays in your hands. Register a fly88 account today and make full use of all the self-control tools we provide for a healthy and enjoyable gaming experience.

Register a Free Account Manage Self-Control
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