1 Personal Data We Collect
When you register and use the fly88 platform, we collect several categories of personal data depending on how you interact with our platform. We only collect data that is strictly necessary — nothing more.
Data You Provide Directly
This is data you enter directly while using the fly88 platform:
- Registration information — full name, email address, phone number, date of birth, and your chosen password.
- Identity verification documents (KYC) — MyKad or passport number, along with a verification selfie required for the account verification process.
- Financial information — bank account number, bank name, and e-wallet details registered for deposit and withdrawal purposes.
- Support communications — any messages, inquiries, or complaints you send to the fly88 support team via live chat or email.
Automatically Collected Data
When you use the fly88 platform — whether via web browser or mobile app — our systems automatically record certain technical information:
- Your IP address, device type, operating system, and web browser version.
- Records of login and logout times, as well as session duration.
- Pages visited, games played, and actions taken within the platform.
- Approximate geolocation data (based on IP address) for location verification purposes.
2 How We Use Your Data
Fly88 uses the personal data collected for the following purposes. Each purpose has a valid legal basis under Malaysia's Personal Data Protection Act 2010.
- Managing your account — processes registration, verifies identity, and provides access to all fly88 platform features.
- Processing financial transactions — verifies and completes deposits and withdrawals securely and accurately.
- Providing customer support — resolves inquiries, complaints, and technical issues you report.
- Platform security — detects and prevents fraud, money laundering, multiple account ownership, and other security threats.
- Service improvement — analyzes usage patterns to improve platform design, performance, and user experience.
- Marketing communications (with your consent) — sends information about promotions, new bonuses, and special offers that may interest you.
Fly88 will not send you marketing communications without your explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team. Withdrawing marketing consent will not affect your core account services.
3 Data Sharing with Third Parties
Fly88 does not sell your personal data. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning properly:
Trusted Service Providers
Fly88 works with third-party service providers that help us operate the platform — including payment processors, game providers, cloud infrastructure providers, and analytics tools. All providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes agreed upon with fly88.
Legal Obligations
Fly88 may be required to disclose your personal data to government authorities or law enforcement bodies if mandated by Malaysian law or a court order. In such situations, fly88 will disclose only the minimum data necessary and will notify you if the law permits such notification.
Some service providers used by fly88 may operate outside Malaysia. In such cases, fly88 ensures that all data transfers are protected by contractual agreements that meet or exceed Malaysia's data protection standards.
4 Data Security
Protecting your personal data is one of fly88's most important responsibilities. We implement a range of technical and organisational security measures to keep your data safe at all times.
- 256-bit SSL Encryption for all communications between your device and fly88's servers.
- Two-factor authentication (2FA) available and encouraged for all accounts.
- 24/7 Monitoring by our security team to detect suspicious activity.
- Internal access controls — only fly88 staff who require access to your data to carry out their authorized duties are permitted to do so.
- Regular security audits by independent third parties to identify and address any vulnerabilities.
In the event of a data breach that may pose a risk to your rights and freedoms, fly88 will notify you and the relevant authorities within the timeframe required by law, in accordance with Malaysia's Personal Data Protection Act 2010.
5 Your Rights as a User
As a fly88 user, you have certain rights regarding your personal data guaranteed under Malaysia's Personal Data Protection Act 2010. fly88 respects and facilitates the exercise of these rights.
To exercise any of the rights above, you can access your fly88 account settings or contact our support team via live chat. We will process your request within a reasonable timeframe not exceeding 30 calendar days.
6 Cookies and Tracking Technologies
Fly88 uses cookies and similar tracking technologies to enhance platform functionality and deliver a better experience for you. The following are the types of cookies we use:
- Required session cookies — keeps you logged in during your active session and ensures security features work correctly. These cookies cannot be disabled.
- Preference cookies — saves preferences such as language and display settings so you don't have to reconfigure them each time.
- Analytical cookies — helps us understand how users interact with the platform so we can make improvements. Analytics data is collected in aggregate and anonymized form.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the fly88 platform.
7 Data Retention Period
Fly88 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law. Retention periods vary depending on the type of data:
- Active account data — retained for as long as your account is active with fly88.
- KYC and financial data — retained for a minimum of 7 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
- Transaction logs — retained for a minimum of 5 years for compliance and dispute resolution purposes.
- Support communication data — retained for 2 years following case resolution.
8 Child Protection
The fly88 platform is strictly for individuals aged 18 and above. fly88 does not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt action to delete that data.
9 Changes to This Privacy Policy
Fly88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or legal requirements. Any material changes will be communicated to you via in-platform notifications or email at least 7 days before taking effect.
We encourage you to review this page periodically to stay informed about how we protect your information. The date of the last update is always shown at the top of this document.
10 Contact Us about Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the fly88 team is ready to assist. You can reach us via the in-platform live chat — available 24/7 — or by email at [email protected].
For matters relating to compliance with the Personal Data Protection Act 2010, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.
The fly88 support team is trained to handle privacy and data protection enquiries. Our average response time for privacy queries is under 24 business hours. For urgent matters, please use the in-platform live chat for immediate assistance.